Privacy Statement for Era Energy Tech

Era Energy Tech (EET) is committed to safeguarding your privacy and your personal information. Please read the following privacy statement to understand how your personal information will be treated when you use or register on our online site.

What personal information of yours does EET collect?

Era Energy Tech collects personal information from you when you provide it to us directly or through your use of our website. This includes :

  • Information about yourself when you register for an account with us. This may include your name and contact details, your company name and company details, if applicable, and how you heard about EET.
    • Purchasing, invoicing and delivery information when you order from us or interact with us for product information and technical advice.
    • Records of your interactions with us, e.g. if you send email feedback to our website, ask a technical question, report a problem or otherwise contact us.
    • If you respond to one of our customer surveys or enter a competition.
    • At times EET may also record certain details of how you use our website, adverts you click on, products you search for, products you purchase and information you download.           We use this information to improve our service to you and also as a performance measurement tool for EET.

How EET uses your personal information?

Your personal information is used for the following purposes:

  • To complete your order and to provide you with the services you have requested.
  • Account maintenance.
  • To deal with queries and complaints , if any.
  • To provide a more personalised service to you based on your interests, browsing and purchase history.
  • For security purposes to protect us against possible fraud.
  • To provide you with marketing information if you have consented to receiving such. 

Your information will only be shared:

  • With 3rd party entities involved in shipping / delivering your order.
    • With law enforcement and governmental agencies to comply with a lawful request to disclose information to investigate fraud or a crime.

All personal information will be treated in accordance with the South African POPIA (Protection of Personal Information Act) and amendments thereto.

Last Updated May 2021